Frequently Asked Questions
How long does shipping take?
Most orders ship within 2-3 business days. Transit time depends on your location and typically runs 1-3 weeks.
What's covered under warranty?
Every item carries a 12-month limited warranty against manufacturing defects — we'll repair, replace, or refund it. This doesn't cover damage from misuse, normal wear, or improper setup.
Can I return a product?
Yes, unused items in their original condition can be returned within 30 days of delivery.
Do I need an electrician to install these?
No. Our panels and kits are portable, plug-and-play setups — no wiring or professional installation required. See our Installation Guide for setup basics.
What's included in the box?
Contents vary by kit — check the product page for what's included with your specific item, plus the manual that ships inside the box.